Privacy Policy

We collect information to provide our Services and improve your experience.

We use the information we collect for the following purposes:

• •To Provide Services: To set up and operate your Audia account, answer calls, book appointments, and run outbound re-engagement campaigns on your behalf.
• •To Improve Our Platform: To analyze usage data, call logs, and feature interactions to enhance the quality and capabilities of our Services.
• •To Communicate: To send you onboarding emails, account notifications, product updates, and respond to your inquiries.
• •To Comply with Legal Obligations: To meet applicable regulatory requirements related to data protection, telecommunications, and business operations.

We do not sell, share, rent, or trade your personal information or your clients' data to third parties for marketing purposes.

We may share your information only in the following circumstances:

• •With Service Providers: We work with trusted third-party vendors to support our operations — including cloud hosting, telephony and SMS delivery (provided by Twilio, our telecom carrier), and email services. These providers are contractually required to protect your information and use it solely for purposes we specify.
• •Payment Processing: We use Stripe to process payments. For subscription billing, your payment-method details are entered into Stripe-hosted checkout and never reach our servers. Where you enable in-person card payments through our POS feature, Stripe Terminal captures and tokenizes the card at the reader; we never see or store raw card numbers. We retain only non-sensitive transaction metadata (such as the Stripe payment-intent identifier, card brand, and last four digits) to display receipts and reconcile your account.
• •For Legal Reasons: We may disclose information if required by law, such as in response to a subpoena, court order, or to protect our rights, property, or safety, or that of others.
• •Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

When you make a booking or otherwise interact with a business that uses Audia, we may collect your mobile phone number to send appointment-related text messages on that business's behalf.

Separately, if you create an Audia account (for example, as a business owner or administrator), we may use your mobile number to send you customer-support text messages — replies to your inquiries and to messages you initiate. These account-related messages come from Audia directly (not on a business's behalf), and are covered by the same consent, opt-out, frequency, and no-sharing practices described in this section. We deliver all SMS through Twilio, our telecom carrier.

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure:

• •Data transmitted to and from the Site and our Services is encrypted using industry-standard protocols (SSL/TLS).
• •Access to personal information and call data is restricted to authorized personnel only.
• •We use secure, access-controlled infrastructure for all data storage.

While we strive to protect your information, no system can guarantee absolute security. If you suspect a security breach, please contact us immediately at hello@audia.tel.

• •Account Information: You can choose not to provide certain details during sign-up, but this may prevent us from setting up your account or tailoring Audia to your business.
• •Cookies: You can adjust your browser settings to disable cookies, though this may limit some Site functionality.
• •Marketing Emails: If you no longer wish to receive marketing emails from us, you can unsubscribe using the link in any email or by contacting us directly.
• •Data Deletion: You may request deletion of your personal data by contacting us at hello@audia.tel. We will process your request subject to any legal obligations to retain certain data.

• •Account & Trial Data: We retain your name, email, business details, and communication history for as long as your account is active or as required by law. If you inquire or start a trial but do not become an ongoing customer, we typically delete this data within 1 year of your last interaction with us.
• •Call Logs & Transcripts: Call logs and AI-generated transcripts are retained for the duration of your subscription and for up to 1 year after account closure, unless you request earlier deletion or a different retention period is agreed in writing.
• •Client Data: Data processed on behalf of your business clients is retained according to your account settings and applicable legal requirements.

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

Our Services and Site are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically. Continued use of the Site or Services after changes are posted constitutes your acceptance of the updated Policy.

If you have questions about this Privacy Policy or our data practices, please reach out: