Terms of Service

You must be at least 18 years old and legally capable of entering into agreements to use our website or start a trial. Our Services are intended for businesses and organizations (such as salons, barbershops, med spas, fitness studios, and other appointment-based businesses) and not for individual consumer use.

You may use the Site to learn about our Services, start a trial, or contact us. You agree to use the Site and Services only for lawful purposes and in accordance with these Terms.

You may not:

• •Use the Site or Services in a way that violates any applicable laws or regulations, including telecommunications and data privacy laws.
• •Attempt to interfere with, disrupt, or gain unauthorized access to our systems, servers, or networks.
• •Copy, modify, or distribute content from our Site without our prior written consent.
• •Use automated tools (e.g., bots, scrapers) to access or collect data from the Site.
• •Use the AI phone system for spam, unsolicited robocalling, or any purpose prohibited by the TCPA or similar regulations.

Because Audia places phone calls and sends text messages on your behalf, you are solely responsible for ensuring you have the legal right and all necessary consents to contact the people you ask Audia to call or message. You agree to comply with all laws and industry standards governing those communications — including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the CTIA Messaging Principles and Best Practices — and to maintain documented consent where required before any call or message is sent. You will not use Audia to contact anyone who has opted out, or to send unlawful, harassing, or deceptive communications.

To start a trial, submit the sign-up form at audia.tel with your name, email address, phone number, business name, and business type. We use this information to contact you, set up your account, and configure Audia for your business, as described in our Privacy Policy. Trials are set up with our team's help.

Trial scope, duration, and any applicable fees are arranged with you during onboarding and may vary by business. We may modify or discontinue trial availability at any time. Plans and pricing for ongoing use are listed at audia.tel.

Starting a trial does not obligate you to purchase a subscription, and does not create a binding services agreement until you select a plan and complete checkout (or a separate agreement is executed).

By checking the SMS-consent box at sign-up, or by texting our support number, you agree to receive customer-support text messages from Audia at the mobile number you provide — replies to your questions and to messages you initiate. These are account-related service messages, not marketing, and consent is not a condition of any purchase. Reply STOP to opt out or HELP for help; message and data rates may apply. See Section 7 for our full SMS Terms.

You are the merchant of record for every card payment processed through the POS feature. Audia is the platform that connects you to Stripe; we are not the merchant for the underlying sale and we do not handle the funds outside the Stripe network.

By enabling POS, you agree to and are bound by Stripe’s Connected Account Agreement and Stripe’s Services Agreement. Stripe collects additional identity, business, and bank-account information from you in order to enable payouts; that information is collected and held by Stripe.

Each card-present transaction is charged Stripe’s payment-processing fee plus a small Audia application fee (collectively the “POS Fees”). Current rates are listed on our pricing page. POS Fees are deducted from each charge before the remainder is paid out to your connected Stripe account.

You can issue full or partial refunds from the Audia admin flow. Refunds are issued against the original card and are subject to Stripe and card-network limits — very old charges may no longer be refundable through the card network. When you refund a charge, the Audia application fee is refunded proportionally to you by default. Stripe’s underlying processing fee is not returned on a refund.

You are responsible for your own chargebacks and disputes. When a customer disputes a charge, Stripe debits the disputed amount (and any associated fees) directly from your connected Stripe account balance until the dispute is resolved. Audia surfaces dispute status and notifications, but you are the party responsible for responding through Stripe’s dispute flow.

We are not a bank. Card data is captured and tokenized by the Stripe Terminal reader and processed by Stripe; Audia does not see, store, or transmit raw card numbers. Our backend retains only non-sensitive transaction metadata — such as a payment-intent identifier, the last four digits of the card, the card brand, line-item descriptions, tip amounts, and refund history — as needed to display receipts and reconcile your account.

All content on the Site (including text, graphics, logos, software, and AI models) and the technology underlying our Services are owned solely and exclusively by Audia Intelligence, Inc. or our licensors, and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your internal business purposes only. You may not reproduce, distribute, reverse-engineer, or create derivative works from our platform, content, or technology without our express written permission.

If you create an Audia account (for example, as a business owner or administrator) and provide your mobile number, you may receive customer-support text messages from Audia — replies to questions you send us and to messages you initiate by texting our support number. We do not send marketing, promotional, two-factor-authentication, or billing-notification text messages to account holders at this time; if we add those in the future, we will update these Terms first.

If a business that uses Audia collects your phone number, you may receive automated text messages from that business via our platform: appointment confirmations, reminders (typically 24 hours before), reschedule notifications, cancellation notifications, and AI-assistant replies to messages you initiate. We do not send marketing or promotional SMS on a business's behalf unless you have separately opted in to that program with the business directly. Where these messages are sent on behalf of a business, the business — not Audia — is initiating them, even though Audia provides the messaging service.

For messages Audia sends you, you consent by checking the SMS-consent box when you sign up for an Audia account, or by texting our support number (which constitutes consent for our reply). For messages sent on behalf of a business, you consent by checking the SMS consent box when you book through a business's Audia booking page, by verbally agreeing when speaking with the business's AI phone assistant, by texting the business directly, or by an administrator at the business adding you. Consent is not a condition of any purchase.

• •STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT): unsubscribe from all further messages.
• •HELP (or INFO): receive help information from your carrier.
• •START (or YES, UNSTOP): resume messages after a prior STOP (requires a prior consent record).

Message frequency varies (for appointment messages, typically 1–5 messages per booking; for account messages, based on your support activity). Standard message and data rates may apply per your wireless carrier. We are not responsible for carrier charges.

Mobile information, mobile opt-in data, and SMS consent records will not be shared, sold, rented, or transferred to any third parties, affiliates, or lead generators for marketing or promotional purposes. We may share mobile information only with service providers (such as Twilio, our SMS carrier) that strictly support delivery of the messages you have requested, and only as needed to operate our platform.

We persist your consent and opt-out state and use it to gate every send. See our Privacy Policy for how we handle mobile information and consent records.

To the fullest extent permitted by law, Audia Intelligence, Inc. makes no warranties, either express or implied, about the Site or Services. The Site and Services are provided “as is” and “as available.” We disclaim any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our AI phone system is designed to handle calls, book appointments, and conduct re-engagement campaigns on your behalf. However, we do not guarantee that every call will be handled perfectly or that every booking attempt will succeed. You remain responsible for your business operations and client relationships.

Information on the Site is for informational purposes only and does not constitute legal, financial, or professional advice.